Shipping Times and Policies
Q: How soon can I get my order and can I delay shipping?
A: We process within one day and ship out the next business day from our warehouse/office in California. Items are shipped using whichever method you choose. When using USPS Priority Mail, those orders generally arrive within 2-3 business days (after one day of processing) within the U.S. and 6-10 business days outside of the U.S. UPS Orders (see map) will arrive within 1-6 business days after shipping within the U.S. Keep in mind that UPS does not ship out on Saturday (only USPS does but limited to some areas) and no carriers include Sunday as a "business/shipping day". You can also delay the shipping of an item by filling in the Ship To Date field. For example, if you want a gift item sent to someone for Valentine's Day - instead of them receiving it weeks before the special occasion.
Q: How safely is the item packaged?
A: Each item is hand packed and fragile item are over-wrapped in bubble paper. Since we shipped out our first item in April, 2006, we have not had even one occurrence of breakage (and only three returns).
Q: I want to keep this gift as a surprise. Is the box plain or will he/she know that it is coming from Romantic Celebrations?
A: Our shipping boxes are unmarked but the postage slip does include our company name in the return address. Just let us know in the comments section and we can delete our company name from the shipping label. We never include an invoice with the price you paid or any other information in the gift boxes.
Q: How much does shipping cost?
A: Our Romantic Gift Items ship free! In the event you need a room decorated and there is less than 5 business days lead time, there may be an additional charge for expedited shipping.
Q: What is your return policy?
A: We take extra special care in shipping out your gift boxes. However, the delivery is not always perfect. Claims on any damaged goods must be made within (7) days of receipt of goods. Authorized returns by Romantic Room Designs must be sent back to Romantic Room Designs at 5015 Beachwood Drive, Seaside, CA 93955, for product replacement only. We will provide you with a prepaid USPS mailing label. Please contact us at email@example.com to initiate a return. If you simply do not like your item, gift items can be returned with a 20% restocking/labor fee (since most are personalized and cannot be reused). Shipping cost cannot be refunded.
Q: What is your product substitution policy?
A: In the rare instance when demand outstrips supply of a particular item, we will replace it with one of equal or greater value at no additional charge. Of course, this would only be applicable if you were ordering a Romance In A Box product including several romantic gift items. If you order a single item, such as a Key to My Heart Gift, we will notify you in advance if that product is not available (rarely happens – and only if our supplier was unable to fulfill our order).
Q: Where does Romance Inside A Box and your gift items ship?
A: We ship our Romance Inside A Box products throughout the U.S. and Canada. Romantic gift items are shipped worldwide unless prohibited for any reason in your country.
Q: What if I want to change the shipping address after I have placed my order?
A: As long as it has not yet shipped, you can contact us to change your shipping information. Once an item is shipped, it cannot be re-routed and will be delivered to the address placed in your shipping address form.
Q: What is your cancellation policy on orders?
A: For Romance Inside A Box and gift items, once the order is placed it is final (since it is processed almost immediately). This includes our room designs that we do outside of Monterey County since those designs are shipped out to their destination.
Please contact us with any questions at firstname.lastname@example.org